The general information published on the Alexaa site is intended for general use and is not specifically tailored to the individual situation of the user. The application of the information and the consequences of agreements made based on it depend on each user’s personal situation.
The information cannot be used as a substitute for personal medical advice.
Alexaa can not be held liable for damages of any nature whatsoever suffered by the visitor, user, or care provider as a direct or indirect result of the use of the contact and the Alexaa information, service, and assistance provided.
Users of the Alexaa website should be aware of the following disclaimer, information about privacy and general conditions.
The use and viewing of this site implies acceptance of this disclaimer and general terms and conditions.
General
In this privacy statement you read what personal data are, what is meant by processing personal data, for what purposes we process your personal data, what your rights are, what we do to ensure that your personal data are processed securely and how long your personal data are stored. This privacy statement applies when you visit our website (Alexaa.nl), place an order, make an appointment, complete the treatment agreement or conclude an agreement.
Our data:
Alexaa
CoC 69980020
Location no. 000038291320
In the Betouwstraaat 25
6511 GB Nijmegen
The Netherlands
Telephone number: +31 (0)6 18972778 or +31 (0) 6 24217648.
info@Alexaa.nl
Short privacy statement
Personal data
Personal data are all data that provide information about you and with which you are directly or indirectly identifiable.
Processing of personal data
By processing personal data we mean: collecting, recording, organizing, storing, updating, changing, requesting, consulting, using, providing by means of transmission, distribution or any other form of making available, bringing together, relating to each other, as well as protecting, erasing or destroying your personal data.
Purposes
We process your personal data for the following purposes: so that we can contact you, for the ordering procedure, the execution of the agreement, so that we can contact the company where you work, to send newsletters and for customer surveys if you have permission for your account on our website and to post reviews. We only process personal data that is necessary for these purposes.
We also process your personal data to fulfill legal obligations, improve our services, handle complaints and prevent fraud. We never sell your personal data to third parties.
You also have rights
Do you want to know which personal data we have processed? Send an e-mail to info@Alexaa.nl with the request for access to your data. You will receive a response to the request within four weeks.
Are your personal details incorrect, incomplete, irrelevant for the purposes for which they were processed or otherwise in violation of the Personal Data Protection Act or other legislation? Then you are entitled to a correction of your personal data. Correction means improvement, addition, removal or protection of your personal data. Send your request to info@Alexaa.nl. Or contact us by phone on the phone number: +31 (0)6 18972778 or +31 (0) 6 24217648.
Safety
Personal data are personal and must remain personal. We think it is just as important as you do that your personal data do not end up on the street or are processed unlawfully. That is why we apply all possible technical and organizational measures to securely process your personal data.
Retention of personal data
We do not store your personal data longer than strictly necessary for the execution of the purposes. If statutory regulations apply to the storage, the personal data will not be stored longer than prescribed by law.
Privacy declaration
What do we use your data for?
We use your data for the following purposes:
- For identification purposes
- For addressing with the correct title
- To verify that you are over the age of 16 and authorized to enter into an agreement with us
- To make it possible to create an account and secure the account
- To be able to send electronic confirmations of the registration and / or the order
- To keep our customers informed of the registration, booking and / or order – To be able to keep our records
- To be able to communicate with our customers, such as with questions or complaints
- To be able to process payments, for invoicing and keeping our administration
- To be able to process the order
- To offer the possibility to log in to our website with the social media account
- To be able to show content on the website that is placed on it
- To show reviews through other channels
- Keeping informed by email about our offer, news and promotions and every now and then for customer surveys
- To recognize the browser and / or the device
- To improve the user-friendliness of the website
- For creating and analyzing visitor statistics
- To track the surfing and clicking behavior on our website and thus improve our website, make it user-friendly and more interesting
On what basis (“legal bases”) is the use of your data-based?
We use your data on the following grounds (“legal bases”):
Your permission.
The data are necessary for the conclusion and/or execution of the agreement that we have with you or with which you are a party.
The data are necessary for our legitimate interest, or that of another. It concerns the following “legitimate interests”:
Our commercial interest in gaining more insight into our users and our customers and their wishes.
To be able to tailor treatment with direct hypnosis to the individual.
Are you obliged to provide the data?
Yes, we ask you to provide some information. If you do not want to give this information to us, we cannot enter into the agreement with you. We need this information to enter into and execute the agreement with you.
Who do we pass on your data to?
In principle, we only use your data for ourselves. However, it may be necessary to pass on your details to others in the following cases:
- ICT companies. We use ICT companies, such as website administrators and hosting companies, that store and manage the data. These ICT companies are located in the Netherlands.
- Suppliers. You can order and book products and / or services from other parties via our website. When there is a “match” and you place an order or booking, we must pass on your details to the relevant party so that they can complete the order or booking. We do not provide more information than is necessary to complete the order or booking. These parties are located in the Netherlands.
- Accountant. We must pass on the information on the invoice to our accountant. Our accountant / accountant is located in the Netherlands
- Debt collection agency. We can transfer a due and payable claim (invoice amount) to a collection agency. In doing so, we will only pass on the information that is necessary to be able to carry out the collection work. The debt collection agency is located in the Netherlands.
- Government agencies. We may be required to provide data to Dutch government agencies.
Is your data transferred outside the European Economic Area (EEA)?
No, we do not transfer your data outside the European Economic Area, it is only stored on servers located within the European Economic Area.
Do we receive your data from other parties?
Yes, we receive the following information from the following (types of) parties:
- Onlineafspraken.nl. We receive data from Onlineafspraken.nl, located in the Netherlands.
- Google. We receive data from Google, based in Ireland.
What information do we receive from other parties?
We receive the following (type of) data:
- Title
- First and last name
- Address (street name and house number, zip code, city and country)
- Date of birth
- (Mobile number
- E-mail address
- Reason for making an appointment
- Login name (username)
- Surfing behavior on websites
How long do we keep your data?
We do not store your data longer than is necessary for the purpose for which we collect, receive and / or use it. In general, we use the following retention periods:
TYPE OF DATA
STORAGE PERIOD
Customer details (name and address details, date of birth, e-mail address, telephone numbers, reason for the appointment)
Until 5 years after the last appointment. If the law requires a different retention obligation, this will be retained.
Invoice data, transaction data and other financial data
7 years based on the legal tax retention obligation.
Correspondence
As long as you have an agreement or other relationship with us and up to 2 years after that.
Cookies IDs
See our cookie policy
Information that you enter on the website to display on the website.
As long as the information is relevant to display on the website.
Information related to legal proceedings.
As long as it is necessary to conduct the legal procedure or to determine our rights in a legal procedure.
What rights do you have?
Under the law, you have at least the following rights with regard to your personal data:
- to request a copy and access to your data;
- to receive information about the processing of your data;
- to have incorrect data corrected;
- to complete incomplete information, given the purposes for which it is collected and / or used;
- in certain cases to have your data deleted;
- in certain cases to have your data “limited”;
- in certain cases to object to the use (processing) of your data;
- to withdraw that permission if you have given permission for the use of your data. The revocation then applies to future use of your data;
- if you have supplied the data yourself or if data has been created by you (for example, based on your use of our service), and you have given permission for this, if the data is necessary for the execution of the agreement, and if the data is electronic processed: then you have the right to have your data in a structured and common format and, if technically possible, to have the data transferred to another party at your request in this way;
- to submit a complaint to the competent privacy supervisor (this can be the supervisor in the country of your usual residence, where you do your work or where (alleged) privacy laws are infringed), in the Netherlands this is the Dutch Data Protection Authority.
For exercising your rights, you can contact us using the contact details listed under “What if you have questions or complaints?” In some cases we may have the right to refuse your request. In that case we will explain why we refuse the request. We may no longer be able to perform the agreement with you if we do not have certain information about you, we will explain this. Most of your data can be found in your own account. You can log in and adjust the data. For access to information that is not in your account, you can contact us directly (see: “What if I have questions or complaints”?). Electronic commercial messages always include an unsubscribe button so that you can unsubscribe from receiving those messages.
What if you have questions or complaints?
If you have questions or complaints about the use of your data or about this privacy statement, you can contact:
Our data:
Alexaa
CoC 69980020
Location no. 000038291320
In the Betouwstraaat 25
6511 GB Nijmegen
The Netherlands
Telephone number: +31 (0)6 18972778 or +31 (0) 6 24217648.
info@Alexaa.nl
Can we amend this privacy statement?
Yes. This privacy statement is from August 2020.
We reserve the right to amend this privacy statement.
If it concerns an important change, we will inform you of this, for example by sending you an email message.